{"id":7250,"date":"2025-12-05T07:46:44","date_gmt":"2025-12-05T06:46:44","guid":{"rendered":"https:\/\/www.bilboats.com\/politique-de-gestion\/"},"modified":"2025-12-05T08:05:21","modified_gmt":"2025-12-05T07:05:21","slug":"politique-de-gestion","status":"publish","type":"page","link":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/","title":{"rendered":"Politique de gestion"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.16″ background_color=\u00a0\u00bb#930400″ use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bb#930400 0%|#b82821 100%\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#930400″ background_color_gradient_end=\u00a0\u00bb#b82821″ height=\u00a0\u00bb122px\u00a0\u00bb max_height=\u00a0\u00bb998px\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbvertical|horizontal\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(51,51,51,0.13)\u00a0\u00bb border_width_top=\u00a0\u00bb2px\u00a0\u00bb border_color_top=\u00a0\u00bb#ffffff\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb10px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbCOMPRA TUS BILLETES\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ text_font=\u00a0\u00bbLato|700|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb header_font=\u00a0\u00bbOswald|700|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_font_size=\u00a0\u00bb32px\u00a0\u00bb header_2_font=\u00a0\u00bbOswald|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb40px\u00a0\u00bb header_3_font=\u00a0\u00bbOswald||||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_3_font_size=\u00a0\u00bb25px\u00a0\u00bb custom_margin=\u00a0\u00bb7px|0px|-33px|3px|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb29px||0px|0px|false|false\u00a0\u00bb header_font_tablet=\u00a0\u00bb\u00a0\u00bb header_font_phone=\u00a0\u00bb\u00a0\u00bb header_font_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

POLITIQUE DE GESTION<\/h1>\n

\u00a0<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbNAVEGANDO BILBAO\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_color=\u00a0\u00bb#ffffff\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb top_divider_style=\u00a0\u00bbwave2″ top_divider_color=\u00a0\u00bb#b82821″ top_divider_style_tablet=\u00a0\u00bb\u00a0\u00bb top_divider_style_phone=\u00a0\u00bb\u00a0\u00bb top_divider_style_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb top_divider_height_tablet=\u00a0\u00bb75px\u00a0\u00bb top_divider_height_phone=\u00a0\u00bb52px\u00a0\u00bb top_divider_height_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbSection Header\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|auto||519px||\u00a0\u00bb custom_padding=\u00a0\u00bb40px|0px|0px|0px||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_divider divider_weight=\u00a0\u00bb9px\u00a0\u00bb color_tablet=\u00a0\u00bb\u00a0\u00bb color_phone=\u00a0\u00bb\u00a0\u00bb color_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb show_divider_tablet=\u00a0\u00bb\u00a0\u00bb show_divider_phone=\u00a0\u00bbon\u00a0\u00bb show_divider_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb divider_weight_tablet=\u00a0\u00bb\u00a0\u00bb divider_weight_phone=\u00a0\u00bb\u00a0\u00bb divider_weight_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ width=\u00a0\u00bb9%\u00a0\u00bb width_tablet=\u00a0\u00bb16%\u00a0\u00bb width_phone=\u00a0\u00bb24%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_margin=\u00a0\u00bb20px|0px|14px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|980px|||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbNAVEGANDO BILBAO\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ text_font=\u00a0\u00bbLato||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb16px\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb header_2_font=\u00a0\u00bbOswald|500|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ header_2_font_size=\u00a0\u00bb25px\u00a0\u00bb header_3_font=\u00a0\u00bbOswald||||||||\u00a0\u00bb header_3_font_size=\u00a0\u00bb25px\u00a0\u00bb header_4_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_4_text_color=\u00a0\u00bb#000000″ background_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb custom_margin=\u00a0\u00bb|0px|24px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb|300px|0px|2px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px|||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb25px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

La mission de Bilboats<\/strong> est d\u2019offrir des exp\u00e9riences touristiques nautiques de qualit\u00e9, s\u00fbres, inclusives et durables, en favorisant la connaissance et l\u2019appr\u00e9ciation de l\u2019environnement naturel dans le respect de l\u2019environnement et l\u2019engagement envers les personnes.<\/p>\n

Le Syst\u00e8me de Gestion de Bilboats<\/strong> est l\u2019outil cl\u00e9 qui permet de consolider des processus efficaces et efficients, respectueux de toutes les personnes et de l\u2019environnement. Ce syst\u00e8me est essentiel pour garantir et am\u00e9liorer continuellement la qualit\u00e9 des services que nous offrons, en d\u00e9passant les attentes de nos clients et des autres parties prenantes.<\/p>\n

Dans notre entreprise, nous sommes convaincus qu\u2019un personnel qualifi\u00e9, motiv\u00e9, en s\u00e9curit\u00e9 et engag\u00e9 est la seule voie pour r\u00e9pondre aux d\u00e9fis pr\u00e9sents et futurs. C\u2019est pourquoi nous encourageons la participation active et professionnelle de toutes les personnes de notre organisation, en garantissant leur bien-\u00eatre gr\u00e2ce \u00e0 un Plan de S\u00e9curit\u00e9 et de Sant\u00e9 au Travail qui prot\u00e8ge leur int\u00e9grit\u00e9 physique et \u00e9motionnelle.<\/p>\n

Notre engagement s\u2019articule autour de cinq axes fondamentaux<\/strong> :<\/p>\n

<\/span><\/p>\n

1. Gestion<\/h4>\n

Nous optons pour une gestion responsable, transparente et orient\u00e9e vers l\u2019am\u00e9lioration continue. La qualit\u00e9 du service est le r\u00e9sultat de processus bien d\u00e9finis, surveill\u00e9s et \u00e9valu\u00e9s en permanence.<\/p>\n

 <\/p>\n

2. Durabilit\u00e9<\/h4>\n

Comprise dans ses trois dimensions \u2014 environnementale, sociale et \u00e9conomique \u2014, nous travaillons pour minimiser notre impact \u00e9cologique, g\u00e9n\u00e9rer de la valeur pour la communaut\u00e9 et assurer la viabilit\u00e9 \u00e0 long terme de notre activit\u00e9.<\/p>\n

 <\/p>\n

3. Accessibilit\u00e9<\/h4>\n

Nous nous effor\u00e7ons d\u2019offrir des services inclusifs et accessibles \u00e0 toutes les personnes, en \u00e9liminant les barri\u00e8res et en garantissant une exp\u00e9rience nautique \u00e9quitable, sans aucune discrimination.<\/p>\n

 <\/p>\n

4. Technologie<\/h4>\n

Nous int\u00e9grons des solutions technologiques qui nous permettent d\u2019optimiser nos processus, d\u2019am\u00e9liorer l\u2019exp\u00e9rience client et de garantir la s\u00e9curit\u00e9 de nos op\u00e9rations.<\/p>\n

 <\/p>\n

5. Innovation<\/h4>\n

Comprise comme une attitude permanente d\u2019am\u00e9lioration, de cr\u00e9ativit\u00e9 et d\u2019adaptation au changement. Nous innovons pour r\u00e9pondre avec agilit\u00e9 aux nouveaux besoins du march\u00e9 et de nos clients, en restant \u00e0 l\u2019avant-garde du secteur.<\/p>\n

 <\/p>\n

La Direction de Bilboats<\/strong> s\u2019engage \u00e0 diriger, promouvoir et am\u00e9liorer continuellement notre Syst\u00e8me de Gestion, en d\u00e9diant les ressources n\u00e9cessaires pour atteindre les objectifs fix\u00e9s. De plus, nous garantissons une communication claire, sinc\u00e8re et transparente avec toutes nos parties prenantes, facilitant la compr\u00e9hension de nos actions et promouvant une culture d\u2019am\u00e9lioration continue.<\/p>\n

<\/strong><\/p>\n

Bilbao, \u00e0 28 novembre de 2025<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_divider color=\u00a0\u00bbrgba(0,0,0,0.21)\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ bottom_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb bottom_divider_style_tablet=\u00a0\u00bbnone\u00a0\u00bb bottom_divider_style_phone=\u00a0\u00bb\u00a0\u00bb bottom_divider_style_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_fullwidth_image src=\u00a0\u00bbhttps:\/\/www.bilboats.com\/wp-content\/uploads\/2020\/01\/Bilboats-inicio-1.jpg\u00a0\u00bb admin_label=\u00a0\u00bbImagen anchura completa Bilboats\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_enable_image=\u00a0\u00bboff\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_fullwidth_image][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

POLITIQUE DE GESTION \u00a0La mission de Bilboats est d\u2019offrir des exp\u00e9riences touristiques nautiques de qualit\u00e9, s\u00fbres, inclusives et durables, en favorisant la connaissance et l\u2019appr\u00e9ciation de l\u2019environnement naturel dans le respect de l\u2019environnement et l\u2019engagement envers les personnes. Le Syst\u00e8me de Gestion de Bilboats est l\u2019outil cl\u00e9 qui permet de consolider des processus efficaces et […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-7250","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique de gestion - Bilboats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de gestion - Bilboats\" \/>\n<meta property=\"og:description\" content=\"POLITIQUE DE GESTION \u00a0La mission de Bilboats est d\u2019offrir des exp\u00e9riences touristiques nautiques de qualit\u00e9, s\u00fbres, inclusives et durables, en favorisant la connaissance et l\u2019appr\u00e9ciation de l\u2019environnement naturel dans le respect de l\u2019environnement et l\u2019engagement envers les personnes. Le Syst\u00e8me de Gestion de Bilboats est l\u2019outil cl\u00e9 qui permet de consolider des processus efficaces et […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/\" \/>\n<meta property=\"og:site_name\" content=\"Bilboats\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-05T07:05:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/\",\"url\":\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/\",\"name\":\"Politique de gestion - Bilboats\",\"isPartOf\":{\"@id\":\"https:\/\/www.bilboats.com\/fr\/#website\"},\"datePublished\":\"2025-12-05T06:46:44+00:00\",\"dateModified\":\"2025-12-05T07:05:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.bilboats.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de gestion\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bilboats.com\/fr\/#website\",\"url\":\"https:\/\/www.bilboats.com\/fr\/\",\"name\":\"Bilboats\",\"description\":\"La manera m\u00e1s atractiva de conocer Bilbao\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bilboats.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de gestion - Bilboats","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique de gestion - Bilboats","og_description":"POLITIQUE DE GESTION \u00a0La mission de Bilboats est d\u2019offrir des exp\u00e9riences touristiques nautiques de qualit\u00e9, s\u00fbres, inclusives et durables, en favorisant la connaissance et l\u2019appr\u00e9ciation de l\u2019environnement naturel dans le respect de l\u2019environnement et l\u2019engagement envers les personnes. Le Syst\u00e8me de Gestion de Bilboats est l\u2019outil cl\u00e9 qui permet de consolider des processus efficaces et […]","og_url":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/","og_site_name":"Bilboats","article_modified_time":"2025-12-05T07:05:21+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/","url":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/","name":"Politique de gestion - Bilboats","isPartOf":{"@id":"https:\/\/www.bilboats.com\/fr\/#website"},"datePublished":"2025-12-05T06:46:44+00:00","dateModified":"2025-12-05T07:05:21+00:00","breadcrumb":{"@id":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bilboats.com\/fr\/politique-de-gestion\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.bilboats.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Politique de gestion"}]},{"@type":"WebSite","@id":"https:\/\/www.bilboats.com\/fr\/#website","url":"https:\/\/www.bilboats.com\/fr\/","name":"Bilboats","description":"La manera m\u00e1s atractiva de conocer Bilbao","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bilboats.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/pages\/7250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/comments?post=7250"}],"version-history":[{"count":4,"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/pages\/7250\/revisions"}],"predecessor-version":[{"id":7264,"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/pages\/7250\/revisions\/7264"}],"wp:attachment":[{"href":"https:\/\/www.bilboats.com\/fr\/wp-json\/wp\/v2\/media?parent=7250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}