MANAGEMENT POLICY

Bilboats’ mission is to offer high-quality, safe, inclusive, and sustainable nautical tourism experiences, promoting knowledge and enjoyment of the natural environment through respect for the environment and commitment to people.

Bilboats’ Management System is the key tool that enables us to consolidate effective and efficient processes that respect all people and the environment. This system is essential to guarantee and continuously improve the quality of the services we offer, exceeding the expectations of our clients and other stakeholders.

At our company, we firmly believe that only a qualified, motivated, safe, and committed team can meet present and future challenges. Therefore, we encourage the active and professional participation of all members of our organisation, ensuring their well-being through an Occupational Health and Safety Plan that protects their physical and emotional integrity.

Our commitment is structured around five fundamental pillars:

1. Management

We are committed to responsible, transparent management focused on continuous improvement. Service quality is the result of well-defined, monitored, and constantly evaluated processes.

2. Sustainability

Understood in its three dimensions—environmental, social, and economic—we work to minimise our ecological impact, generate value for the community, and ensure the long-term viability of our activity.

3. Accessibility

We strive to offer inclusive and accessible services for everyone, eliminating barriers and providing an equitable nautical experience without any kind of discrimination.

4. Technology

We integrate technological solutions that allow us to optimise our processes, improve the customer experience, and ensure the safety of our operations.

5. Innovation

Understood as a permanent attitude of improvement, creativity, and adaptation to change. We innovate to respond quickly to new needs of the market and our customers, keeping ourselves at the forefront of the sector.

The Management of Bilboats assumes the commitment to lead, promote, and continuously improve our Management System, allocating the necessary resources to achieve the proposed objectives. In addition, we guarantee clear, truthful, and transparent communication with all our stakeholders, facilitating understanding of our actions and promoting a culture of continuous improvement.

Bilbao, 28 November 2025